Well, I presume they call either to inquire about a product or service (pre-sales) or to get customer support (post-sales).
Warm regards,
Sanjay
http://corp.yonyx.com
Stakeholders bear risks of the organisation whereas customers do not bear risks.
Because if they didn't, they wouldn't make any money.
When you need help or information from a company, you contact their customer service representatives. Customer service representatives are trained in various aspects of a business so that they are able to aid customers in their needs.
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
The customers are most important, they affect whether the company goes bust or succeeds -> no customers = no business
to maintain existing customers and recruit new customers
how do you contact or initiate communications with customers?
Stakeholders bear risks of the organisation whereas customers do not bear risks.
Internal customers are familys
customers and suppliers
PollsCustomer questionairres
describe how to use a telephone system to make contact with people inside and outside an organisation
customer keeps coming back
Because if they didn't, they wouldn't make any money.
When you need help or information from a company, you contact their customer service representatives. Customer service representatives are trained in various aspects of a business so that they are able to aid customers in their needs.
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
The customers are most important, they affect whether the company goes bust or succeeds -> no customers = no business