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Why is it important that a fully skilled person foreman or technician road test a vehicle with the a customer to diagnose a speific fault on a vehcale?
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Why is it important for a technician or foreman to test drive a car with the customer to diagnose a specific fault on a vehicle?
That would be like calling your doctor vs visiting, symptoms the technician pick up, sounds, vibrations, miss, low power, surging, etc may or may not be what the customer is describing. Asking the correct questions will usually provide 95% of the diagnostics, starting from scratch without owners input - increases initial costs and may result in repairs that didn't apply to the original complaint... Basically I suggest a customer ride along if the first road test doesn't provide immediate symptoms or through their description, I cannot quickly identify a possible issue.
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