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The ideal relationship between customer and service or salesperson is based on honesty, integrity, trust and reliability. You can achieve this by offering sound information and by delivering what has been promised. Customer focus means building company integrity through the development of brands, products and service styles that customers consider to be credible and reliable. Thus your organisation will be perceived as a dependable guide to quality and consistency of performance.

When your customer tell you what they need and whether they are happy with the product/service provided, it is easier for you to meet their expectations. Good interpersonal skills contribute to your ability to exchange information with customers and to build relationships. Customer service is a process which revolves around the notion that customers are happy to do business with you because they know that they will be treated well and will receive value for money.

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12y ago

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