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Self-confidence is crucial in the hospitality industry because it enhances interactions with guests, leading to better service and guest satisfaction. Confident employees are more likely to handle challenges effectively, make decisions quickly, and create a welcoming atmosphere. This positive demeanor not only improves individual performance but also contributes to a strong team dynamic, ultimately fostering loyalty and repeat business. Additionally, confident staff can better represent the brand, creating a lasting impression on customers.

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1mo ago

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