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Any problem like this should be approached by testing step by step, so:

Can other laptops connect to the router? If not then, it may be the router or the connection to the ISP.

Can you connect with a network cable? If that works, then there is a problem with the WiFi - the configuration may be wrong, the connection may be too weak, it may be turned off in the laptop or the router. It may actually be broken in the laptop or router.

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15y ago

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