A Career as a Computer Support Specialist?

Answer 1

Anyone who has called a help desk to get help resolving a problem with their computer most likely spoke to a computer support specialist. The computer support specialist job can be an exciting and fast paced job. It usually consists of helping people resolve problems with their computer. The computer support specialist takes phone calls or emails describing the problem and then work with the customer to help resolve it. The computer support specialist will then try to determine if the problem is caused by a user error, or if there is an issue with the software or hardware of the computer. If the problem is caused by a user error, the computer support specialist will work with the customer to help them understand what caused the problem and how to avoid it in the future. If the issue is with the software or hardware, the computer support specialist will help the user complete steps to fix the issue.

A computer support specialist may work internally within organization to help employees use their systems. In this case, they help resolve any issues employees are having with their systems. They may also install new applications or hardware that the organization needs. The computer support specialist must be very knowledgeable about the organizations applications and computer systems.

Computer support specialists may also work to help external customers. For example, they may work for a software company answering calls from customers who are experiencing issues. It is even possible for a computer support specialist to travel to the customer in order to help resolve the issue.

The average starting salary for this position in the United States is $35,757. This is typically for someone who has just graduated college and beginning on their career. The average salary for a computer support specialist that has been working in the industry for five to nine years is $50,000. There is potential for an employee to earn much more, though, as they get more experience.

Most organizations require computer support specialists to have at least some college education, although a degree may not be required. College level classes in math and science are preferred, and experience is valued.

The computer support specialist job has a bright outlook going forward. Technology is increasing at a fast rate. Organizations have become very dependent on computers in order to function. Therefore, organizations will need more computer support specialist in order to stay in business in the future.