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Because of the fact that many cable companies have a monopoly, the Federal Communications Commission has set up several regulations regarding cable installation in order to prevent abuse of the relationship between the cable company and the customer.

In 1992, the FCC started regulating the way that customer service worked during cable installation. Local authorities working for the FCC set up standards that the cable companies need to meet in each area. For one, they need to have access to a phone number offering service that is available at any hour of the day. Representatives of the company need to be available at all times in order to answer questions that customers have.

In addition to this, cable installation has to take place within seven days of any promise that installation will take place. Once the installation has occurred, the company is further required to resolve any issues with service that occur within a twenty-four hour period. If, of course, the company has a reasonable reason that the regular service can not be immediately restored, the FCC will not hold the company subject to penalties.

If the company agrees to cable installation outside of the business's normal hours, this is permitted. However, if the cable company agrees to cable installation during a specific time, they must either perform the installation on time, or they must contact the customer in order to let them know why they are running late.

Of course, the FCC requires that cable installation meet certain safety standards. The cable can not be installed in a place where a spark could lead to fire, or in any other way create a hazard or property damage. If it is impossible to install the cable without doing so, it must be installed in such a way that the risk is minimized.

After cable installation, the company is required to notify customers of any interruptions that might take place as a result of maintenance. The company is also required to provide documentation to the customers about the policies regarding cable installation and maintenance. They also need to be notified about cable plans that provide a small amount of services at a low cost, so that customers are aware of these low cost options. Customers are legally allowed to do their own wiring. They are further permitted to use splitters and to have other installers work on the cable if they so choose.

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