0
Desk clerks, often referred to as front-desk clerks, handle a number of services for guests at hotels, motels, and resort lodging establishments. Generally, responsibilities for this position are very similar at all types of hotels, motels, and resort lodging establishments. The responsibilities of the desk clerk include registering arriving guests, assigning guests to rooms, answering guest questions, responding to guest complaints, tabulating charges, and processing payments when guests check out. Desk clerks may also be responsible for other hotel operations, such as bookkeeping, laundry services, and booking reservations in advance. Most lodging establishments will train a desk clerk how to use a lodging inventory program, such as Lodging Management System (LMS), to check availability of rooms, assign rooms, and monitor housekeeping services.
There are no certification requirements to be a desk clerk in the hotel industry. Generally, a high school diploma is the only educational requirement for these positions. However, a strong background in customer service or a degree in hospitality, hotel management, or business management will improve the chances of getting hired. Because desk clerks are usually the first point of contact between guests and hotel management, employers look for applicants with good customer service skills. A courteous demeanor, well-groomed appearance, strong verbal communication skills and the ability to resolve problems in a professional manner are important qualifications for these positions.
Because many lodging establishments are open around the clock, work schedules for desk clerk positions are flexible. Individuals that posses a strong background in customer service and who are looking for part-time employment or a secondary source of employment might consider applying for a desk clerk position.
The starting salary for a desk clerk position starts at approximately $17,500. Desk clerks at five-star hotels can make as much as $25,000. Most desk clerks make between $19,000 and $21,000. A number of factors influence the annual salaries of desk clerks. For example, resort locations, which are frequently based on seasonal employment schedules, may not meet the median annual earnings of most desk clerks. On the other hand, luxury hotels in metropolitan areas, which usually demand higher levels of service from their employees, will typically offer higher earnings for these positions.
What else can I help you with?
What are two skills that a hotel or motel desk clerk needs?
Stress management & typing. Also counting (room numbers).
What is the duties of morning hotel clerk?
The morning desk clerk usually is responsible for checking people out of the hotel or motel before 11. They also handle customer service issues that come up during the time they are on duty. They may take reservations on the phone as well.
Who is the front desk clerk in pitbull's hotel room service video?
Nayer Regalado
What do you put for your goal to be a hotel desk clerk?
to be nice and respectful with a positive attitude to the guests
How do you invite guests in hotel?
* You should always let the desk clerk at the front desk of the hotel know you are expecting a FEW guests to your room and also ask about the policies of the hotel regarding guests. Then contact your guests and give them your room number. Generally the front desk of the hotel will phone up to your room and announce your guest or guests have arrived. If the guests already have a room in the hotel and you know their names then ask the front desk of the hotel for their room number so you can contact them, and if this is not possible then leave notes to each guest and hand them to the desk clerk.
What is the duties of a senior desk clerk?
A senior desk clerk is responsible for managing all the functions of the desk and overseeing the staff. They probably need to balance the books and make sure everything runs efficiently. This would usually be a position at a hotel.
If a guest walks into the hotel how do you know he has a reservation in that particular hotel?
If a person has a made a reservation at the hotel then he would walk up to the desk clerk and say so. If it is a guest they may go to the desk clerk and ask for the room number of the person they are visiting, but they may already have that information and go directly to that person's room.
How much does a front desk clerk at a hotel make?
The front desk office clerk is usually an entry position for workers with the least experience, and therefore is the lowest pay grade. In California,or anywhere for that fact the minimum wage is $8.00 an hour. The position can lead to better pay if it includes typing for the other office workers, or managing the other front office staff hours.
What screenwriter for The Graduate also had a small role as the desk clerk in the hotel where Benjamin is plotting a rendezvous?
Buck Henry
Who do i call to move a thermostat?
Depends on where you are staying. At hotel, motel, call front desk. Other types of rental speak with landlord for instructions on how to use.
What are the people at the Front Desk of a Hotel called Also known as an Employee?
Similar to cashier who receive goods from customer
If a front desk clerk at a hotel go out to party with a guest after work can he or she be fired?
No, because person is out of duty. He/She can go to party with own guest or even guest in the hotel.
