Making an Appeal to the Better Business Bureau?

Answer 1

The Better Business Bureau accepts complaints and appeals against numerous types of businesses, including online or offline businesses, non-profit organizations and charities. It is even possible to make an appeal against a business or organization that is not currently registered with the Better Business Bureau. However, the BBB does not handle any appeals involving discrimination, employment practices or litigation issues. These complaints should be filed with the proper agencies within the legal system. The bulk of appeals handled by the BBB involve advertising and marketplace claims. If you wish to make an appeal to the Better Business Bureau, the following steps should be taken:

The bulk of appeals handled by the BBB involve advertising and marketplace claims. Visit the Better Business Bureau

You can either visit your local BBB office or go to their website to file an appeal against a business or organization. If you select to visit the Better Business Bureau website you will need to provide your zip code so that you can then be directed to the specific website of your local office.

Review the BBB Complaint Policy

Before you file an appeal with the Better Business Bureau, you should first make certain that your specific complaint falls under one of the types of issues the BBB handles. If your appeal can be better resolved through another resource the Better Business Bureau will not accept your claim.

Fill out the Appropriate Forms

Once you have determined if the nature of your complaint is best handled by the BBB, you need to fill out the forms provided to you. The questions on these forms will help the Better Business Bureau to determine the exact nature of your appeal and to which office your claim should be forwarded to. Be prepared with details concerning the incident, such as names, dates, transaction types and how you desire for the matter to be resolved.

Double Check for Accuracy

Before filing your appeal, you should make certain that you have the correct information concerning the company or organization you are filing against. If the company is BBB accredited, you should be able to locate all necessary information through the Better Business Bureau’s database. However, if the company is not listed with the BBB you may need to check for information elsewhere. Various companies may carry similar names and addresses. It is vital that you make sure you have the appropriate information.

Wait Patiently

Once you have filled out all of the appropriate information and correctly filed your appeal, the Better Business Bureau will forward your complaint to the company or organization against whom the appeal was made. If the company does not respond within at least 14 days, the BBB will send a second request. Typically, appeals filed with the Better Business Bureau are resolved within approximately 30 days.