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Working outside of the home is not an option for everyone. With gas prices rising and a slow job market, many people are opting to work from home. However, it can be difficult to start working from home if you do not know what type of work to do. Many individuals have found jobs working for online customer service centers. If you have previous experience in customer service or are willing to train, customer service jobs can be very rewarding.

Types of Customer Service Jobs

Call center jobs can vary in the type of work provided. Certain online customer service jobs from home may require employees to take information about credit cards, while others may require employees to troubleshoot computer problems. The type of work you receive will depend on the company.

Equipment

Many online customer service jobs will require you to have certain equipment such as a land line and updated computer. While certain companies may provide you with the essential equipment needed to work, you may have to purchase certain items out-of-pocket before you can start working. Typically, companies will tell you if you need to purchase anything.

Employees and Contractors

Many people who begin working from home as a customer service representative are not actually employed by a particular company. Instead, many companies require contractors to do the work. As a contractor, a worker is not provided with typical job benefits such as vacation, sick pay or health insurance. However, as a contractor, a worker can typically set his own hours and work when he wants.

Certain at-home customer service companies do offer permanent employment to people. Just like a regular job, employees of an at-home customer service company will receive typical job benefits. However, before applying for a position with a customer service company, you should find out if the company is hiring contractors or looking for permanent employees.

Making the transition from regular worker to at-home worker can be difficult. However, when you prepare yourself and do your research before applying at an at-home company, you can end up with a very fulfilling career.

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13y ago

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