Survey Your Employees And Improve Your Bottom Line!?

Answer 1

Most employers understand the benefits of surveying their customers. After all, customer opinion drives a company to their success or their failure. Many employers, however, underestimate the value of surveying an important group of people whose contributions actually run the business: the employees. Here are 6 reasons to survey your employees - your business will thank you for it.

Customers Can Tell You The Problems, But Your Employees Know The Reasons

Your employees understand how your systems work better than anyone. So if your customers are unhappy about something, chances are your employees know how to fix the problem. Surveying your employees gives them the opportunity to tell you internal problems and how they should be fixed, without risking backlash from your management or their co-workers.

If Your Employees Are Unhappy, It Is Costing You Money

Employees who are content with their job perform better. This is true of all employees, at all levels within the company. Their unhappiness will bleed into their work, and can affect your customers and the service they receive. Surveys allow employees to voice frustration and offer solutions on how to fix it.

If Your Employees Are Really Unhappy, It is Going to Cost You Tons

A survey can also serve as a "canary in the coal mine" for your HR department. Seriously unhappy employees will start looking for work elsewhere, and those excellent employees of yours could be snatched away by other companies. Retaining good employees is not only good business, but smart business. Replacing a great employee is costly in time, training expenses and productivity.

Employees Care About Company Costs

Your workers care about profit margins, company expenses and costs. After all, their bonuses and raises count on profit being up. Ask your employees where they think expenses should be cut. A large, international company was recently going through some financial trouble and gave the employees a survey about how to cut costs. One employee suggested that instead of hiring a coffee service provider, the company should buy their own supplies from a warehouse store. The company had been paying $9,000 a year for the coffee service. Providing the coffee themselves saved nearly $8,000 a year.

Employees Will Tell You The Good, Along With The Bad

You can guess and assume why your employees are happy, but asking them is much more effective. If the company is doing good things, employees will want those things to continue. Let them tell you what they like so you can keep improving their experience as they improve your customer's experience.

They Want to be Valued

Asking your employees for their opinions shows that you value their ideas and opinions. Implementing changes they suggest goes even further. Never underestimate the power of feeling important and useful - your employees want to be valued and surveying them shows that you do.