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Telephone Triage is a rapidly developing career opportunity within the field of nursing. Telephone triage nurses perform many of the tasks of a typical triage nurse, except that they have the extra challenge of performing their job without being able to see the patient.

Most people are familiar with calling a physician’s office and seeking the advice of a nurse over the phone. Telephone triage incorporates these same principles, but it takes the duty a bit further. In telephone triage, the nurse is responsible for assessing the patient’s health. In order to do this without seeing the patient, the nurse must listen carefully, ask specific questions, and be attuned to other clues such as the patient’s tone of voice or hesitations. The telephone triage nurse must possess excellent communication skills.

After assessing the patient’s condition over the phone, the telephone triage nurse is responsible for advising the patient on the next step in a care protocol. The nurse might be able to recommend that the patient seek an over-the-counter remedy to use at home. On the other hand, the nurse might recommend that the patient seek further treatment via an office visit or even an immediate trip to the emergency room.

The field of telephone triage is quickly growing. Due to the problem of overcrowded emergency rooms and staff shortages, telephone triage nurses are being called upon to sort true emergencies from minor health ailments. In addition, insurance companies have a vested interest in telephone triage. It saves the insurance company a great deal of money if the patient is able to sort out his or her health concern via telephone triage rather than undertaking a costly emergency room visit.

A registered nurse is eligible to take on the job of telephone triage. Though specific certification in telephone triage is not required, such certification may improve the nurse’s chances of acquiring a telephone triage position. Most telephone triage positions require that the nurse have at least 5 years of experience.

Telephone triage salary varies from state to state, but the median salary for a telephone triage nurse is around $58,000. Salary increases with experience, and most positions offer a full benefits package.

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15y ago

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