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Jobs in the hospitality industry are as varied as the industry itself. Not only does it include hotels and motels, but, cruise ships, spas, bed and breakfasts and resort locations can be a part of the hospitality industry. The types of positions included in the hospitality industry are also as varied.
Management jobs include, front desk managers, personnel managers for hotel and motels, operations managers, guest services manager, night manager, head housekeeper, maintenance manager, security manager and many others not withstanding any of the service area managers, food and beverage, restaurant and bar.
Positions under these management jobs could include maids, room service attendants, front desk employers, night auditors, and if any restaurant facilities are included, waiters or waitresses, bartenders, kitchen staff, cooks and receptionists.
The hours and salary ranges for the hospitality industry is as varied as the positions included in the term. Employees and Managers can expect to work long hours and shifts will be as diverse as the positions are. The hospitality industry is a twenty four hour industry and the hours and pay rates will reflect this.
Depending on the location of the particular hotel or motel, the job may be part time and seasonal. The hours worked during the peak season may include overtime as this type of business needs to make its money during the season. Off season work in this part of the industry is nearly impossible with hotels and motels keeping a skeleton crew of staff on hand for the occasional traveller.
Any position in the management area of the hospitality industry will require certain certifications, training and education levels. Each position has its own set of standards. Positions such as maid service, waiting tables and reception may not require any particular education or training level, but, a working knowledge of the position taken is essential.
All workers in this industry will be working with the public and they will need to be able to communicate in a polite and friendly manner. Most hotels and motels have a set of standards that they go by when dealing with customers and rely on repeat and reference business. Satisfied customers are their goals and any reference for them is a big part of their business.
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