Working As A Customer Service Representative In A Call Center?

Answer 1

Customer service call center jobs involve dealing directly with customers and working with those customers in order to resolve an issue with a product or service. These jobs are generally attached to a specific store, catalog, bank or other type of business. The daily responsibilities of a customer service representative in a call center can vary depending on the company but can include answering calls, performing product research, running reports and attending training classes on new procedures or merchandise.

Customer service representatives in a call center can interact with customers in a number of ways. The most common method is through the telephone where incoming calls are answered. This involves dealing with a customer and resolving the issue at hand as efficiently as possible. Most call centers measure call length, handle time and other metrics in order to determine the efficiency of an individual. There are also some call centers that have customer service representatives who interact with people through emails, live online chat or through written mail when appropriate.

A customer service representative in a call center needs to have several attributes in order to be successful. The individual must be able to communicate clearly and decisively. Most of the calls that are received are from disgruntled or angry customers. This means that an even demeanor and a calm attitude are necessary to prevent the escalation of a situation. It is also important that a customer service representative have advanced problem-solving skills since some issues might be easily resolved with some innovative thinking. The final skill that any customer service representative in a call center should have is the ability to learn quickly since policies and current issues can change very quickly when dealing directly with customers.

Most customer service call center jobs do not require a formal education although they might require a background in the industry of the main company. Previous experience in customer service or sales positions is very desirable. The starting salary for a customer service representative in a call center can be anywhere from minimum wage to several dollars above minimum wage but often does not rise very high above that. It is possible to gain additional skills or education and move from customer service into other areas such as marketing or management.