0
:
Thank you for your time on this, please interpret this letter as an unbiased response to your business choices. I recently signed up for a live online course to prepare for the GMAT. Since signing up, my situation has changed and where I needed to take your course online, I now have the chance to take it in a classroom setting.
However, when I called to cancel my online course, I was told I would not receive a refund. Ridiculous, is what I thought, as I have not received the course materials and have not logged in to view any course content.
I made the argument that if I did not receive a full refund I would not purchase the classroom course from your company. This argument was not interpreted with logic and instead the ego of Mrs. Williams (to whom I was speaking at ext. 2659) got involved. She told me I could either pay a penalty of $100 or apply my money to the classroom course. She then proceeded to tell me about the costs in processing my online course for the time I was signed up, but did not use.
I happen to be a web developer and as a consequence I write and manipulate applications that handle data all day. I can tell you from experience, it costs next to nothing to "process" my online course registration. I digress...
The point is, I was planning on getting a full refund, managing that money until the time came to sign up for the classroom course in Denver this summer, and apply it there. However, I am nettled to pay the $100 "processing fee" (which is really just money taken for services not received), so I will not be signing up for you classroom course this summer, unless you wish to improve my view of your company.
Additionally, I now consider that $100 sunk cost. So in response, I have decided to "work" the money off. I get paid $37.4555 per hour at my job. So I will work online for roughly 2.67 hours explaining on forums and blog posts why potential customers should avoid your company at all costs. I am 26 years old and belong to a demographic where many of my peers are likely to go to graduate school. I promise to relate my experience dealing with you to them.
Cheers, I had better get started I'm down to 2.34 hours of work left.
Most Sincerely,
Mike N.
(Letter to Princeton Review regarding their LiveOnline course)
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