Performance measurement approach at Paychex Inc?

Answer 1

At Paychex, the cases that give out details of what the employees do, seems that the company follows a mixture of both behavioral and result based approach to performance management and measurement. it is because, for example the sales executives at Paychex are responsible to deliver field services such as sales calls, retail trade shows, then also training new sales executives as well. while talking about the behavioral aspect, it is not necessary that the link is obvious between results and how the actions have been performed, but while training the other new candidates and running trade shows, it is necessary that behaviors are linked with results. Paychex is the 2nd largest service provider of administrative Hr tools and benefits outsourcing solutions, and will be quality productive only when the ways of doing business and the results bear good name to the company. So it is necessary to use a mixture of both the properties of measurement techniques.