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In front office operations, several control systems are commonly utilized, including reservation systems, property management systems (PMS), and customer relationship management (CRM) systems. Reservation systems manage bookings and availability, while PMS handles check-ins, check-outs, and room assignments. CRM systems track guest interactions and preferences to enhance service and loyalty. Together, these systems optimize efficiency, improve guest experiences, and streamline communication within the front office.

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2mo ago

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