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A company should set a good credit terms and set-up also a good collection process.

An invoice will be prepared right after each service. It will either be sent by mail or hand carried to the customer. The customer will be required to sign as a proof that the invoice was received with the date on it to avoid any dispute.

It is the duty of the accountant to monitor the receivables, or else the cash flow will all be tied up by the level of receivables.

Invoices falling under 30 days are considered as current. If the invoice is not paid according to the agreed terms, it will be considered as "past-due". A follow-up by phone is needed. Suppose the customer, failed to settle their obligations, a letter will be prepared as a reminder. If the customer still unable to settle after receiving the reminder, a final demand will be sent personally with supporting documents.

If the customer refuses to settle, it will be referred to a collecting agency. The collecting agency will be responsible to follow-up. If the collecting agency still unable to collect the outstanding account by conventional means, the company will be forced to have the overdue account written off or will seek legal advice if legal action or lawsuit is necessary just to recover the money.

Sometimes there are companies will be stopping their services to their customers until the account will be fully settled.

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