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Not as easy an answer as you would want. If you haven't closed the cash drawer, check quickly to see if any bills are in the wrong place. A $20 in the $5 drawer would indicate that the customer gave you a $20 and you gave her change for a $5. If you've closed the drawer, though, your company's policy probably says that you can't do that until they've reconciled the books. Sure to make your customer angry, but it's probably a policy based on the many times retail outlets have been scammed by dishonest customers claiming wrong change. It's an easy mistake to make and a difficult one to reconcile.

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12y ago

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