What recommendations would you make to Southwest Airlines senior marketing executives moving forward What should they be sure to do with its marketing?

Answer 1

Southwest Airlines should focus on enhancing its brand loyalty programs, emphasizing customer experience through personalized marketing strategies that cater to frequent travelers. Additionally, incorporating sustainable practices into their marketing narrative can resonate with environmentally conscious consumers. Leveraging social media and digital platforms for real-time engagement and feedback will help strengthen customer relationships. Finally, maintaining transparency and clear communication about pricing and policies will build trust and differentiate Southwest in a competitive market.