Does anyone use Quintessentially or any other concierge companies Are they worth it What are your complaints with them if any?

Answer 1

Quintessentially is good, they sometimes make mistakes but you know it happens...But in my personal opinion, I like personal company, not too big who can deliver a custom service to clients...Quintessentially is too big to have that...

I have experienced Pure Entertainment Group, luxury concierge branch Pure Conciergerie and it's worth every penny. They do deliver the job and are very friendly. A young company you can trust!!

I am a member of Sincura. These guys are phenomenally good and are winning awards everywhere at the moment. It's just £35 a month and their services range from free entry to nightclubs and last minute bookings at restaurants, to discounted hotels and tickets (I read that they are the cheapest supplier of tickets in the UK at the moment). They are a young company and came in to shake the industry up - the likes of Quintessentially were overpriced and didn't give that personal touch (I know, I used to be a member). I am a big advocate of honest, decent companies that save their members' time and money and this is definitely one of those.

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I've used Quintessentially for 6 months and they were horrible and totally not worth the money. For a luxury service company, they offer very poor customer service. They didn't give me any "access" to anything that I couldn't get for myself. Not even for dinner reservations. If you are on the west coast it's even worse as they are not very knowledgeable about what is going on. We had them get tickets for us to a sold out concert only to find out after hours of waiting in line to clear up ticket problems that our tickets were counterfeit.

We used them to book our travel plans overseas and their quote was triple or quadruple what it would've cost us to book it ourselves directly with the hotels and airlines. I understand that there is a cost for having someone book for you but 60% more?? When I asked the travel rep at Q to explain the price difference and to itemize what amount went to my trip and what amount went to service charges-- they were vague, non-responsive, and didn't alleviate the problem at all. She alluded to the fact that American clients don't understand how tour operators work overseas. I was extremely offended by this comment implying that we don't travel enough to know how it works. I corrected her that I do travel overseas often, that I have used tour operators without incident, and I feel as though I do not trust that I am in good hands with Q. In fact, I felt as though they took advantage of their clients by being as vague as possible with pricing. I will not use this company again as I don't find them honorable. Their customer service is also poor. If you are thinking of using Q, think again. Look elsewhere because they will screw you over if they can.