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CIGNA's efforts on building each of the company's businesses in healthcare, retirement and investment services, and group insurance. He wanted to emphasize customer service and deploy technology service capabilities to help customers and consumers

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What position did Hanway assume in 1985?

vice president of finance and planning for one of CIGNA's main divisions and the following year became vice president of CIGNA Corporation. Hanway became president of CIGNA International in 1989 and oversaw the company's expansion into other countries


What did Hanway do to put CIGNA back on course?

replaced some of his top management team and scrambled to reshuffle various business units. Hanway eventually assumed direct control of CIGNA HealthCare after what some analysts believed was the ouster of the division's president


How did Hanway explain CIGNA's business dealings?

emphasized that the company was in the process of reconnecting with middle-market brokers and producers to ensure that they saw the company's improvements and would become more confident in recommending CIGNA


What path did Hanway follow from 1989 to 2000?

CIGNA International, 1989-1996, president; CIGNA Health Care, 1996-1999, president; CIGNA International, 1999-2000, president and chief operating officer; 2000-, chief executive officer, president, and chairman


What did Hanway help to engineer in 2002?

Through his meetings with Premier Zhu Rongji, Hanway had also helped engineer the 2002 decision by the Chinese Insurance Regulatory Commission to allow CIGNA to enter the country's life insurance market.


When did Hanway serve as chairman of the International Insurance Council?

from 1993 to 1995 and later as vice chairman for trade policy. While president of CIGNA's international divisions, Hanway served as a trustee and member of the executive committee of the U.S. Council for International Business


What did the attacks of 911 cost CIGNA?

$215 million in claims. Rising medical costs were also hitting the insurer hard. Hanway nevertheless remained positive and pointed out to Bill Griffeth of the CNBC program Power Lunch that CIGNA had a wide array of products that would allow the company


What did Hanway's plan for success include?

focusing more on billing and information systems. He had already made CIGNA a part of the Coalition for Affordable Quality Healthcare in an effort to simplify the administrative burden for physicians and their office staffs


When was Tom Hanway born?

Tom Hanway was born in 1961.


When did Jonas Hanway die?

Jonas Hanway died in 1786.


When was Jonas Hanway born?

Jonas Hanway was born in 1712.


What were Hanway and other U.S. business leaders successful in?

their entreaties when the U.S. Senate voted to grant permanent normal trade relations status to China, paving the way for CIGNA and others to establish full and normal fair trade with that country