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study or investigate the case first. for example you received a letter in cancelling his booking, start to know who made the reservation for him and ask if the guest gave some advance deposit for his booking. remember that the reservation needs a guarantee so you will not loose some of the income for you comapny. Then,

  • start the letter related to his reason why he wants to cancel his booking,
  • secondly, let him know that the booking is not refundable. since he already gave you some advance.
  • third, some of the guest will say that they will need you for his future booking. "dont believe to him" it is just an alibi.
  • remember to write the letter with respect, and in a nicest way that you can possibly be.
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13y ago

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