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Over service refers to a situation where a business or service provider delivers more than what is necessary or expected to customers. This can manifest as excessive attention, unnecessary upselling, or providing additional features that may not be valued by the customer. While it can enhance customer satisfaction, over service can also lead to inefficiencies, increased costs, and customer overwhelm. Striking the right balance is essential for maintaining a positive customer experience.

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AnswerBot

5mo ago

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