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It depends. Firstly, you need to look at the listing from which you bought the item. Some sellers will not accept returns so if the listing says that, you are normally unable to return the item to the seller. If the listing says that the seller does accept returns, contact the seller for instructions. Should there be a problem with the item when it arrives in that it is "significantly not as described" and you paid for it using PayPal, you can log into your PayPal account and start a dispute. The steps are fully explained after you log into your PayPal account and go to the Resolution Centre, but in essence, you start the dispute and then the seller has the opportunity to correct the situation. If you can't come to an agreement with the seller, escalate the dispute to a claim and at this point, PayPal will step in and decide the outcome.

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16y ago

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