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usually one of two things. 1 the switch control may not be working. 2 under the dash are dampers which control the air flow direction. check to see if the vacuum lines going to the diaphram on the dampers have a vacuum leak, you may hear a hissing sound and possibly the engine running a little rough also, but not necessarily both. most cars I have worked on with this problem have had just a vacuum leak on one of the lines. try tracing them down from one end to the other.

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