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You might have to start with a second opinion at your expense (which you might be able to recover later) from another mechanic. Check your policy to see what the dispute resolution process is. Also, your state government will have a department which oversees insurance companies, and which should be able to help you understand your rights and the insurance company's obligations in your case. Just knowing that you have contacted them may soften the company's stand a bit. A couple of helpful articles: http://law.freeadvice.com/insurance_law/auto_insurance/resolve_dispute_insurance.htm http://law.freeadvice.com/insurance_law/auto_insurance/government_insurance_regulations.htm

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