What is a ccr tree?

Answer 1

A Custom Call Routing (CCR) Tree contains paths that callers select using their touch-tone phones. They are prompted by a series of recordings. Once a selection is made, they are routed to messages, transferred to extensions or departments, or directed to sub menus for more specific information. A properly designed CCR Tree allows for callers to be routed easily to their intended destination. When calls are being handled by the CCR Tree, internal resources are now freed up to take on other tasks and enhance productivity. Designing a CCR Tree takes considerable planning to achieve effective results. It is important to take the time to identify frequently called extensions and departments. You can also note which goods, services and information you wish to mention. A Custom Call Routing (CCR) Tree contains paths that callers select using their touch-tone phones. They are prompted by a series of recordings. Once a selection is made, they are routed to messages, transferred to extensions or departments, or directed to sub menus for more specific information. A properly designed CCR Tree allows for callers to be routed easily to their intended destination. When calls are being handled by the CCR Tree, internal resources are now freed up to take on other tasks and enhance productivity. Designing a CCR Tree takes considerable planning to achieve effective results. It is important to take the time to identify frequently called extensions and departments. You can also note which goods, services and information you wish to mention.