What are some good books about telephone skills?

Answer 1

Friedman, Nancy J. (2000). Telephone skills from A to Z: the telephone doctor phone book (rev. ed.). Menlo Park, CA: Crisp Learning. Maxwell, Dorothy A. (2006). Phone skills for the Information Age (3rd ed.). New York: McGraw-Hill/Irwin. Neal, D.

Answer 2

Some good books about telephone skills include "Telephone Etiquette and Customer Service" by Arthur M. Richardson, "Perfect Phrases for Customer Service" by Robert Bacal, and "The Customer Service Revolution" by John DiJulius. These books provide practical tips and strategies for effective communication over the phone and improving customer service.