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Several predictive dialers exist which will eliminate or minimize the silence often encountered between the customer's answering of the call and the switchover to the agent. I am currently a call center manager and have tried several different predictive dialers. We have had the most success with a dialer called Connect First. The switchover is nearly flawless and it give a high level of customization and flexibility in order to better suit your call center.

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15y ago

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There are a few options available for one that wishes an alternative to Virtual Office Answering Service. Some of the alternatives include TelAssist, 24 Answering and Davinci Virtual.


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Related Questions

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My phone does not have a predictive dialer solution. There are several services that offer this available online.


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