Definition of listening in business communication?

Answer 1

In business communication there may be different messages sent in a range of ways for example:

Face-to-face meeting

Group meeting

Speech

Presentation

phone call

Skype

All of these methods have a message that someone in the business is trying to get across. Some are two way communications - where both parties should speak, and some are one way - for example you would listen to a speech by the boss and not interrupt.

In every message there is a sender and a receiver. The receiver listens to the message and may then either

Respond to the message (reply to the message)

Not respond if the message is one way (for example a speech)

So a definition would be for a listener to receive and understand the message and respond where appropriate.