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What does not belong in a letter of complaint:

  • anger or hostile language
  • emotional language
  • threats or possible dire consequences

What does belong in a letter of complaint:

  • professional or at least civil language
  • a clear statement of what is wrong
  • facts to support that statement
  • a clear description of the product or service that is the basis of the complaint
  • a clear statement what how you want them to respond to the complaint
  • specific information (your address, phone number, etc.) for them to follow through with your request
  • always thank them for their attention to your request, always
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13y ago

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