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1.) sound concerned

2.) Do not interrupt

3.) Make sure that you have a clear understanding (repeat their situation)

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14y ago

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How could effective communication skills help you defend yourself against an unfair situation at work?

Effective communication skills can empower you to articulate your concerns clearly and assertively, ensuring that your perspective is understood. By using active listening, you can engage in constructive dialogue with colleagues or supervisors, fostering a collaborative approach to resolving the issue. Additionally, well-developed communication skills can help you present your case logically and persuasively, making it easier to advocate for yourself and seek a fair resolution. Ultimately, these skills can enhance your confidence and credibility in addressing unfair situations.


What has made interactive dialogues between business and customers possible?

As modern communication and information management technologies emerged, channel members found they could now establish and maintain interactive dialogues with customers.


What are the biggest barriers that prevent you from listening effectively explain how you could overcome these barriers?

I think the biggest barrier to listening effectively is a mild form of narcissism. You like to listen, but you like much better to hear yourself talk. Being aware of it is half the battle to overcoming it.


How could you identify and take up opportunities to maintain regular contact with customers and suppliers?

One strategy is to make sure that your suppliers and customers are happy. After a customer makes a purchase you can follow-up with them to see if the product meets their needs.


How do comments and complaints help to improve quality of service?

Comments and complaints can be helpful because it allows workers and/or employees to improve themselves by trying to fix a common problem their customers may have. Example: If you own a restuarant your customers may not like the quality of your food, so you could buy better quality ingredientsto cook with. Or if you own a business you could have a problem with speed and getting things to your customer quickly, you could hire another person to help your other employees.

Related Questions

What is the best skill you possess for this Customer Service position?

Listening skills: Good listening skills will help you understand the main ideas of the person you are communicating with. It also enables you to understand the specifics of a particular situation that you could be dealing with. Good listening skills will also ensure that you provide appropriate answers to customers' questions and understand the emotional clues that she may drop.


Who could you go to for advise on improving your skills and knowledge?

a teacher


If someone is interested in improving their weaving skills what are some books they could read?

If you are interested in improving your weaving skills there are many books available to help you with your skills. The Age of Homespun by Laurel Thatcher Ulrich and I Weave You Weave by Leclerc Looms will help you in with your weaving skills.


In career essentials what is an example of parapharsing as it relates to listening skills?

Paraphrasing in listening skills involves restating or summarizing what the speaker has said in your own words to demonstrate understanding. For example, if someone says "I'm feeling overwhelmed with my workload," you could paraphrase by saying "It sounds like you're feeling stressed out by how much work you have to do." This shows that you are actively listening and capturing the essence of the speaker's message.


What does be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills?

It can be accountable, that one could get sick if he stayed where there was bad air quality.


What are the disadvantage to Informal customer feedback?

Responses need to be recorded by the person listening to them so the changes can take place. -Feedback techniques could confuse the customers. - Since the customers can give feedback without being prompted, the feedback they give might not be very constructive.


What are the advantages of a whole part whole method?

The coach or instructor can immediately determine what parts or aspects of the athlete's skills are lacking and can focus on improving them first. Part instruction would then be used to make those skills better and then the whole instruction would be used again so the coach could determine how much the athlete's skills have improved and, by improving those skills, if another skill has suffered because of the increased knowledge.


What is allowing disruptions for listening?

Disruptions in listening can be caused by external factors like noise, distractions, or interruptions, as well as internal factors like wandering thoughts or lack of focus. It could also be a result of poor listening skills, such as not giving the speaker your full attention or failing to actively engage with what is being said.


What A inner distraction that causes listening problems?

An inner distraction that causes listening problems could be when your mind starts wandering to unrelated thoughts, worries, or concerns while someone else is speaking. This can make it difficult to focus on what the other person is saying, leading to missed information and misunderstanding. Practicing mindfulness techniques or active listening strategies can help reduce these inner distractions and improve your listening skills.


Why does my girlfriend not listen to me?

There could be various reasons why your girlfriend may not be listening to you. It could be due to communication issues, lack of interest, distractions, or differences in communication styles. It's important to have an open and honest conversation with her to understand the underlying reasons and work towards improving communication in your relationship.


When its a slower time in the store you notice there are no customers what do you do with your time?

During slower times in the store, I focus on tasks that enhance the overall shopping experience, such as organizing shelves, restocking items, and ensuring displays are tidy. I might also take the opportunity to review inventory levels and update any necessary records. Additionally, I could engage in training activities, like familiarizing myself with new products or improving my customer service skills, to better serve customers when they arrive.


How could a telemarketer get in touch with customers?

Telemarketers get in touch with customers by calling them.