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To agree on SLA objectives and priorities in collaborative arrangements, it's essential to engage all stakeholders in a transparent discussion to align their needs and expectations. This involves defining clear metrics for success, such as response times and service quality, and ensuring that these metrics are realistic and achievable. Regular reviews and adjustments should be incorporated to adapt to changing circumstances and maintain alignment. Ultimately, fostering open communication and mutual trust among partners is crucial for effective collaboration.

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1mo ago

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