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The manager asked me to assist the customers in the automotive department.

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What does the term iso9000 compliant mean?

The ISO900 is a a set of standards to assist companies in meeting the needs of customers while maintaining statutory and regulatory standards of a product or service. ISO900 compliance means a company meets these standards.


What is a remote customer service?

Remote customer service refers to providing support to customers through various digital channels without the need for in-person interaction. This can include phone calls, emails, live chats, and social media. Remote customer service allows businesses to assist customers from anywhere, enhancing convenience and flexibility for both customers and service agents. It often relies on technology and software to manage inquiries and resolve issues efficiently.


What communication techniques will assist in obtaining customers needs?

Effective communication techniques for understanding customer needs include active listening, which involves fully engaging with the customer and asking clarifying questions to ensure their concerns are understood. Employing open-ended questions encourages customers to elaborate on their preferences and experiences, providing deeper insights. Additionally, utilizing empathetic communication helps build rapport and trust, making customers feel valued and more willing to share their needs openly. Lastly, summarizing and confirming what the customer has said ensures that their needs are accurately captured.


How you contact or initiate communications with customers?

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When you arrive at a customers house you should greet them with?

When you arrive at a customer's house, you should greet them with a warm smile and a friendly "Hello!" to create a welcoming atmosphere. Introduce yourself and express your gratitude for the opportunity to assist them. It's important to maintain a polite and respectful demeanor throughout the interaction to build rapport and trust.

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