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With the exception of a professional letter of condolence, all business correspondence (letters, memos, emails, etc.) should use positive terminology, even in the case of sending bad news. For example:

'We no longer carry that model' should say, 'We have replaced that model with the newer, more cost effective model...'

'We're sorry that the item was not received in time for...' should say, 'We are always striving to meet our customers' needs and encourage you to specify deadlines that are important for you...'

'We're returning the ... that you submitted because it does not meet our standards...' should say, 'Although your submission was not selected, we encourage you to continue your efforts to improve the (quality, design, script development, idea, etc.) of your...'

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14y ago

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Related Questions

What are 5 kinds of business letters?

write five type of business latter


What do you write about in a business letter?

Business letters are letters intended to conduct business, so what you write about in one is, well, business: where the meeting will be, what you intend to have your attorney do if the issue is not corrected, exactly how much is still outstanding on the account, and so forth.


How do you write fixed deposit letter to bank?

with a good business letters


When would a business use mail merge?

to write lots of letters to people etc


Where could you find advice on how to write a business letter?

One can find advice on how to write business letters from many different online resources. The most reliable is the Owl Purdue Online Writing Lab, which provides detailed tips and instructions on how to write multiple things, including business letters. Your local public library should have books with advice and formats for business letters.


Where can one learn how to write business letters?

If one is interested in learning how to write business letters, there are multiple ways to go about this. For one, several basic high school or college classes teach this skill. If one is interested in a quick model to compare their letters too, simply look on the web for a sample to compare one's letters too.


Why do people write business letter's?

People write business letters to communicate important information clearly and formally, whether for correspondence with clients, partners, or colleagues. These letters serve various purposes, such as making requests, providing updates, addressing issues, or formalizing agreements. Additionally, business letters help maintain professionalism and create a documented record of communication. Overall, they are essential for effective business operations and relationship management.


Why did Abigail Adams write so many letters to her husband?

Abigail loved John and she missed him when he was on business trips!


What are the 7 types of business letters?

There are actually many types of business letters and these can vary based off of the business structure, size, and industry. Seven of these types of business letters include: sales letters, complaint letters, inquiry letters, follow-up letters, letters of recommendation, acknowledgment letters, and letters of resignation.


How many types of business letters are there?

There are actually many types of business letters and these can vary based on the business structure, size, and industry. Some of these types of business letters include: sales letters request letters announcement letters complaint letters inquiry letters good-will letters follow-up letters letters of recommendation acknowledgment letters collection letters letters of introduction letters of resignation


Can you write letters of recommendation?

Yes, I can write letters of recommendation.


What are the uses of the business letters?

Reasons to write a business letter:To make a inquiry or requestTo respond to an inquiry or requestTo send informationTo notifyTo document a fact or transaction

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