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Business ethics is how you handle

moral, social, business activities.

It brands you. When your name is

thought of, so is your moral out-look

on business.Your personal ethics

determine how you communicate, do

business.

On a scale of one to ten, business

ethics sits next to ten.

"Why is it important?" You asked.

It points to honesty, fairness. If,

for example, customers were paying

too much for a product or service,

what would be the fair course of

action?

Notify them with the refunds, credit

their accounts, or allow them to make

the decision?

Customers appreciate honesty, and will

become a repeat buyer. Often, they

will recommend others.

You, your business, adhered to a moral

standard. The act of returning money

that didn't belong to you gained customer

loyalty, and new customers.

Customers will share the experience

with friends, family, and associates.

It adds up to free advertising. Word-of-

mouth advertising spreads faster, gives

more exposure than an ad placed.

Weave the same quality, character trait,

throughout your business activities.

On an occasion, your supplier gave you

a discount. A second call was made by

you to the supplier. The partner didn't

know you received a discount. He was

going to give you a second discount on

the same order.

What should you do?

Eventually, the mistake will be found. In

short, if you're aware of a mistake, yours or

someone else's, speak-up.

Don't wait for it to be pointed out. Sometimes,

the person exposing a blunder

misunderstands your side, point of view.

The organization's business ethics is explained,

on day one, to new employees. In meetings,

bring up the topic, and where to report questionable

practices.

It has been my experience, when an employee

encounters a situation, it's too late. If no

one mentioned how or where to take a problem

since day one, the employee will handle it

his/her way.

It's one of the responsibilities of leaders,

managers. Keep employees informed.

It's easy to go along, for some, with bad

business ethics. It takes strong, determined,

people to pick the right rode.

You, the small business owner, must adhere

to business ethics.

Employees take actions according to

your behavior, or follow your lead.

"If it's good enough for the boss, it's good

enough for me."

A customer, with a major account with you,

wants your help to get a contract. He

can't get it on his own. Why? He was

involved in dealings under the table.

He disregards business ethics. He

offered money for your help.

Why you?

Situations will arise that test your business

ethics. What would you do?

Once you give into it, the person has

something on you. What's to say he

won't use it to force you into a worse

situation.

It's important to adhere to business ethics

to keep reputable customers, suppliers,

and anyone involved in your business life.

Also, business ethics keeps you on the

right side of the law.

You are branded by your moral, social,

code in business.

Happy customers share their experiences

with associates, friends, and family. The

act of talking about you, your business, is

free advertising, and it ignites faster than

an ad. The organization's business ethics

must be discussed in meetings. It's too late

to apply business ethics after a problem is

in motion. Grow your business as you

adhere to business ethics.

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Q: How the personal ethics influence business communicators?
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