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How do comments and complaints help to improve quality of service?

Comments and complaints can be helpful because it allows workers and/or employees to improve themselves by trying to fix a common problem their customers may have. Example: If you own a restuarant your customers may not like the quality of your food, so you could buy better quality ingredientsto cook with. Or if you own a business you could have a problem with speed and getting things to your customer quickly, you could hire another person to help your other employees.


In career essentials what types of listening will help the employee and customer establish common understanding?

In career essentials, active listening and empathetic listening are crucial for establishing common understanding between employees and customers. Active listening involves fully focusing on the speaker, acknowledging their message, and providing feedback, which helps clarify needs and concerns. Empathetic listening goes a step further by understanding the emotions and perspectives of the other party, fostering trust and rapport. Together, these listening types create a more effective communication environment, leading to better service and stronger relationships.


What is the difference between interpersonal communication and impersonal communication?

Interpersonal communication refers to communication between individuals that involves personal thoughts, feelings, and emotions. It is characterized by a deeper level of connection and understanding between the communicators. In contrast, impersonal communication is more superficial and focuses on exchanging factual information or conducting transactions without delving into personal aspects. The key distinction lies in the level of personal involvement and emotional depth in the communication process.


To communicate effectively people must share a common what?

You need to share a common language in order to communicate.


The ability to communicate?

Common Terminology