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The main thing is poor service which may be resulted from the following points starting with pressure of work,when customer service provider work with pressure automatic the customer will be irritated, personal problem such as stress,poor management when staff thinks the customer service is a job of someone not me,no commitment this is when people are not committed to the job,it is not my job which is a disease to many organization.If all happen to be seen by customer why cant he be irritated?

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