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It is a device which automatically receives and processes the information sent by phone using touch tone signaling or voice recognition to access information residing on a computer to give a response. The response may be given by a recorded human voice or a synthesized i.e computerized voice. It is also referred to as IVR (Interactive Voice Response Unit). This technology is being used at various call centers to handle customer requests which do not require any personal assistance. Usually customers are provided with instructions and they respond by pressing keys on a touch-tone telephone keypad.

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