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In my opinion, it depends on the situation and how the customer is interacting, but remember to always remain professional, polite and always be closing

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12y ago

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Continue Learning about Communications

A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?

Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.


What is the purpose of using feedback to improve communication skills?

The purpose of receiving feedback is so you can determine the best way for you to communicate with others and what you're most suited to.


What is the best way to match a customer's communication style?

The best way to match a customer's communication style is to actively listen to their preferences and cues during the conversation. Pay attention to their tone, pace, and choice of words, and adjust your own communication accordingly. Additionally, using open-ended questions can help clarify their style and foster a more comfortable interaction. Demonstrating empathy and adaptability will enhance rapport and create a more positive customer experience.


What is best way to communicate sensitive information is through email because it is private and cannot be intercepted.?

On the contrary, email is (by default) unencrypted, which makes it fairly easy to intercept.


What is the best way for a blind person to communicate?

To send messages, a blind person can use a computer with a Braille keyboard. To read messages, one would usually touch a piece of paper, plastic, wood, etc. that has Braille on it. Otherwise, you can communicate with a blind person regularly.