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When verbal and nonverbal messages conflict, receivers often place more faith in nonverbal cues. This is because nonverbal communication can convey emotions and intentions more authentically than words alone. For instance, body language, facial expressions, and tone of voice can reveal underlying feelings that may contradict spoken statements. As a result, people tend to trust nonverbal signals when there's a discrepancy between the two forms of communication.

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2mo ago

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