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If you are talking about business, then yes.

With the increasing demand and supply chain of products/services, clients need solutions to their inquiries in a minimum period of time. Technically, a human cannot be present all the time and respond without error. Plus, it leads to a generous investment in the personnel department.

All of this can be avoided and customers can invariably be satisfied if you introduce chatbots, one of the most successful marketing technology trends for providing solutions to inquiries. Chatbots have also been shown to improve the shopping experience. Chatbots can be implemented with the proper AI and ML algorithms. Chatbots are designed to generate quick responses to problems raised, thus saving time and making a customer satisfied.

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Maleaka B

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3y ago

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