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As per my observation and knowledge the main and most important functions of any IT department are as following:-

  • IT Director - budgeting, strategic planning, department management, purchasing, PR, etc.
  • Network administrator - manage network services and servers
  • Database administrator - manage academic and administrative databases
  • Webmaster - coordinate content; manage web software, server, and graphics
  • Telephone administrator - manage phone system, cell phones, billing
  • Hardware/software installation & repairs - setup, imaging, upgrades, etc
  • Digital media management - editing, graphic design, communications
  • Audio-visual support - setup & support AV events, recording, streaming etc.
  • Academic Tech Director - tech integration, curriculum, and professional development
  • Library services - manage information resources, delivery, support, etc.
  • Help Desk - track & respond to incoming requests for help, support, problems
  • Training - teach faculty and staff how to use systems, equipment, and applications
  • Technology teachers - teach technology-related classes to students
  • Lab coordinator - manage one or more labs, carts, facilities

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