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It means they wont help you beyond whats required by the FCC.

The "demarc" is short for Line of Demarcation. It is the point where responsibility for a system transfers from one entity to another. In a typical residential telephone service, for instance, the demarc is the junction box on the outside of the home, and the telephone company will test and repair their line up to the demarc and not beyond into your residence unless you pay them for it.

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Q: What does it mean is a ISP tells you their responsibilities end at the demarc?
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What does it mean when your internet provider tells you that their responsibility ends at the demarc what does that mean?

Demarc (demarcation point) is the point at which your ISP (Internet Service Provider) enters your facility. This includes internet and phone companies. When your ISP says their responsibilities end at the demarc, it means that the issue isn't with the company network, but within the building network. That then means a network admin has an issue with their network, as the ISPs network is working properly.


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