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It means they wont help you beyond whats required by the FCC.

The "demarc" is short for Line of Demarcation. It is the point where responsibility for a system transfers from one entity to another. In a typical residential telephone service, for instance, the demarc is the junction box on the outside of the home, and the telephone company will test and repair their line up to the demarc and not beyond into your residence unless you pay them for it.

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