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What is the one thing you can do to help a caller who needs phone support and is not a competent computer user?
Ask them if they are sitting in front of the computer so you sound confident and professional in your wish to help the caller to help themselves to identify why they need phone support. Professionals in phone support know how much easier it is to help a caller if they can describe what the problem and fix the problem themselves. It also means they do not keep making the same mistake again and again
Answer
The key is to really listen to what they are saying. Ask them to bring up the system information and read it to you. It is simple and you know what kind of system they have. Patience and encouragement will get you through the call faster--not to mention using as few steps as necessary. We used to go by the SPUD method--system, program, user and data--to zero in on the issue.
What else can I help you with?
A new hospital needs a computer that can support hundreds of users. What classification of computer does the hospital need?
mainframe computer
Who is a Computer designer?
A computer designer creates and integrates computer system to meet the needs of an organisation
What is the name of the fastest type of computer in world and describe who needs such a fast computer?
laptop,Toshiba
Your computer is under warrantee and you needs fixing?
contact a computer fixing company such as fixties number (818)668-6931
Can infrared be used to transfer files from a computer in one room to a computer in another room?
Probably not. it needs a clear line of sight and the range is limited.
What is one thing you can do to help a caller who needs support and is not a competent computer user?
Remote Assistance per A+ book.
A new hospital needs a computer that can support hundreds of users. What classification of computer does the hospital need?
mainframe computer
How do you identify the caller and their needs?
Ask questions
How do you identify a caller and their needs?
The easiest way to identify a caller and their needs is to ask them. Consider starting by telling them your name and then asking them their name. Then, ask them the purpose of their call.
Why is it important to identify the caller and their needs?
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How do you re-crown 22 rifle?
Needs to be done by a competent gunsmith.
Technical skills human skills and concptual skills of hotel manager?
A hotel manager needs to have the technical and conceptual skills of competent computer use, and long term planning. The manager also needs the people skills of conflict resolution and personnel management.
Where can one find online Windows support?
Windows support can be found at the Microsoft support site. Geek Squad also provides support for various computer needs not limited to Windows. The latter option you do have to pay for.
Is Smith and Wesson 38 Short compatible with colt?
Needs to be examined by a competent gunsmith
How can you change the music a caller hears when phoning you on your iPhone?
How this needs to be done with the facility via your network.
What ammo can be used in s and w 38 special ctg revolver?
Needs to be checked out by a competent gunsmith.
What are the best setups for a computer that needs to support both gaming and homework simultaneously?
Anything with either Intel core i7 or i9 high and graphics card DDR5 RAM if you
