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What tasks should you perform if you discover a new problem when testing the solution?

You document the attempted solution You return to the beginning of the troubleshooting process


What is the first stage in the general troubleshooting process?

Gathering symptoms


Which of the following steps in the troubleshooting and repair process is MOST effective to reduce redundant effort for troubleshooting techniques?

Document activities and outcomes of repair steps


What is the stages in the general troubleshooting process?

You correct the problem You gather symptoms You isolate the problem


During which stage of the general troubleshooting process should you identify characteristics of problems?

Isolating the problem


What is a process that systematically diagnoses and analyzes a situation to understand why it differs from a desired situation?

General Principles of Troubleshooting


Is a process that systematically diagnoses and analyzes a situation to understand why it differs from a desired situation.?

General Principles of Troubleshooting


In the troubleshooting and repair process select one of the options below that would be the best way to reduce redundant effort?

document activities and outcomes of repair steps


What is the next step after a possible solution is implemented during a troubleshooting process?

After a possible solution is implemented during a troubleshooting process, the next step is to verify its effectiveness by monitoring the system or application to ensure the issue has been resolved. This may involve testing the functionality and checking for any recurrence of the problem. If the solution proves successful, documentation should be updated to reflect the fix; if not, further investigation or alternative solutions may be necessary.


During which stage of the general troubleshooting process should you use questions as a method of localizing the problem to a smaller range of possibilities?

Gathering symptoms


Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?

Verify full system functionality and, if applicable, implement preventive measures


What is the first step in the process of troubleshooting a laptop?

identify the problem