Correcting the problem
You document the attempted solution You return to the beginning of the troubleshooting process
Gathering symptoms
Document activities and outcomes of repair steps
You correct the problem You gather symptoms You isolate the problem
Isolating the problem
General Principles of Troubleshooting
General Principles of Troubleshooting
document activities and outcomes of repair steps
After a possible solution is implemented during a troubleshooting process, the next step is to verify its effectiveness by monitoring the system or application to ensure the issue has been resolved. This may involve testing the functionality and checking for any recurrence of the problem. If the solution proves successful, documentation should be updated to reflect the fix; if not, further investigation or alternative solutions may be necessary.
Gathering symptoms
Verify full system functionality and, if applicable, implement preventive measures
identify the problem