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di you hear a click when you enter the combination? this means the actuator is engaging but the door latch bars/bolts are stuck. get a ruber mallet and wd40. spray the wd40 on the exposed bolts. place a phone book or a pillow between the open door and the edge of the safe so you do not allow the door bolts to strike the edge of the safe. then hit the outside of the door with a couple of medium blows on the non hinge side. you might have to try this a couple of times to free the bound locking latch bars but this worked when the same thing happened to me a couple of weeks ago. good luck

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11y ago

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