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Actually, I am answering my own question. I contacted Epson, they discovered it was the Print spooler that was not configured. I then called Dell back and explained to the tech help about the print spooler. They re-configured the spooler.....and now it works fine. Perhaps this will help someone else when such a problem arises. CHECK THE PRINT SPOOLER.

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17y ago

What else can I help you with?