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Log into Windows Safe Mode. To get to safe mode reboot your computer and start pressing the F8 key repeatedly until the Safe Mode options screen appears. You want Safe Mode which is the first option, not Safe Mode with Networking.

If any user id's how up select the Administrator, if not don't worry about it. Once safe mode is up Click on My Computer and open your C: drive. Click on Tools/Folder Options/View. Then click on Show Hidden Files and Folders.

Green AV is normally located by navigating to the following directories: C:\Program Files\Documents and Settings\All Users\Application Data\GAV\gav.exe

  1. Delete gav.exe which is the executable module for the virus
  2. Delete mgrdll.exe this is the messenger for gav that keeps sending you the messges and popups
  3. Delete the folder GAV (just hit your back arrow one time to get back to folder Application Data then you will be able to see and delete folder GAV
  4. Right Click on your Recycle Bin and select Empty Recycle Bin or Double Click on your Recycle Bin and select Empty Recycle Bin

Now reboot your system and you should be rid of the pesky virus

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15y ago

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